FAQ’s
Terms and Conditions
🌸EACH ITEM IS HIRED FOR 24 HOURS DURATION UNLESS ALTERNATE ARRANGEMENTS HAVE BEEN MADE WITH ATOC UK.
🌸 A 25% NON REFUNDABLE DEPOSIT IS REQUIRED TO SECURE YOUR DATE
🌸35% DUE 6 MONTHS IN ADVANCE AND FINAL 40% DUE 6 WEEK BEFORE
🌸OUR MINIMUM SPEND FOR EVENTS OVER 30 MILES IS £750 PER BOOKING EXCLUDING TRAVEL
🌸PRICES INCLUDES SET UP AND COLLECTION (*additional charge applies to move items unless stipulated as a package incentive)
🌸ADDITIONAL TRAVEL FEE WILL BE ADDED OVER 30 MILES FROM POOLE.
🌸ITEMS REMOVED FROM PACKAGES DOSENT ALTER THE PRICE
🌸ITEMS CANNOT BE TRADED
🌸WE ARE FULLY INSURED WITH PUBLIC LIABILITY INSURANCE
🌸WE ACCEPT CREDIT/DEBIT CARD AND BACS PAYMENT
🌸ADDITIONAL TERMS AND CONDITIONS WILL BE SUPPLIED IN ADVANCE OF BOOKING
Set up times
How long does it take to set up for an event?
Set up times varies as this depends on the items required. We advise during the planning stages of your wedding or event that you allow plenty time for set up and take down. We ask for access as early on the day or the day prior (if time permits) to ensure a smooth transition, due to the nature of our business once item are installed they are unable to be move unless prior agreement with our team. We aim to help in any way required to ensure your day goes to plan.
Please ensure you have read our terms and conditions before booking (Link Above), you can also find your terms and conditions attached to your Invoice which is sent via email. It is also important to ensure the venue are aware of the terms of your hire, please ensure to provide an email address for your event coordinator to ensure we can send all required documents and arrange delivery in accordance with our T&C.
Dance Floor and Large Props
How long will it take to install a dance floor?
We estimate on average our floors take about an hour and maximum 1.5hr to install. Our professionally trained installation team are very efficient and will make your dance floor look perfect for your event.
Large LED Heart Arch
Our Large LED heart arch requires a minimum ceiling height of 10ft or more and a minimum width of 10ft wide or more. Please ensure the space allocated is suitable and an hour setup for this to be assembled and perfected for your event.
